Help & Support

Starting a chat is simple:

• Visit the FreeYap homepage
• Optionally add topics you want to discuss (up to 10)
• Choose your preferred chat mode: Video, Voice, or Text
• Click the button and wait to be matched with someone

No registration required - you can start chatting immediately!

Yes! FreeYap is completely free to use. We're funded through minimal, non-intrusive advertising.

There are no:

• Premium subscriptions
• Hidden fees
• Coins or tokens to buy
• Feature restrictions

All features are available to everyone for free.

No account needed! FreeYap works directly in your web browser.

Benefits of no accounts:

• Instant access - no sign-up process
• Complete anonymity
• No personal data stored
• No passwords to remember

Simply visit our website and start chatting immediately.

Topics help you find people with similar interests:

• Add up to 10 topics on the homepage
• Our semantic matching finds people with related interests
• You'll see which topics you matched on
• Topics are ranked by similarity
• You can chat without topics too (random matching)

Our Smart Topic Matching™ understands meaning, not just keywords!

Text chat is feature-rich and interactive:

• Rich messaging: Send emojis, GIFs, and stickers
• Games: Hundreds of games to play together
• Spell check: Built-in spelling assistance
• Coming soon: File sharing, image uploads, screen sharing

It's much more than basic messaging!

Video chat includes:

• High-quality video and audio
• Camera and microphone controls
• Side-by-side text chat
• Coming soon: Virtual backgrounds, filters, avatars

All video calls use end-to-end encryption for privacy.

Voice chat offers crystal-clear audio communication:

• Audio-only conversations for focused discussions
• Text chat sidebar available during voice calls
• Microphone controls and audio settings
• Coming soon: Voice changing effects

Our semantic matching system is smarter than keyword matching:

• Understands meaning and context, not just exact words
• Finds the best available match from the entire queue
• Shows you exactly which topics matched and their similarity
• Falls back to general matching if no topic matches are available

This means better conversations with people who actually share your interests!

The Vibe system lets you control your content comfort level:

• Conservative: Family-friendly conversations only
• Moderate: Okay with some mature topics
• Open: Comfortable with all legal adult content

Users can "Vibe Check" others who seem to be in the wrong category, helping keep everyone comfortable.

Your conversations are completely private:

• End-to-end encryption: Only you and your chat partner can read messages
• No storage: We don't store or monitor your conversations
• No data collection: We don't collect personal information
• Peer-to-peer: Direct connections when possible

Not even FreeYap staff can see your private chats.

We have several reporting mechanisms:

• Report button: Available during all chats
• Vibe Check: For content that's in the wrong category
• Illegal Activity: Special reporting for serious violations
• Minor on Platform: Report suspected underage users

All reports are reviewed, and we take appropriate action while protecting privacy.

We believe in treating adults like adults:

• No moral policing: We don't judge personal opinions or beliefs
• Legal focus only: We only act on serious illegal activity
• Self-regulation: The Vibe system lets users self-sort
• No auto-bans: We don't automatically ban for cursing, weapons, or controversial topics

Our goal is free expression within legal boundaries.

Our blocking system prioritizes privacy while providing temporary protection:

• Network-based: Blocks are tied to the user's current network connection, not personal identity
• Privacy-first: We never store IP addresses - only one-way hashes for comparison
• Temporary: Blocks automatically expire since IP addresses change over time
• Limitations: VPN users may share blocks, and changing networks bypasses blocks

This approach protects your privacy while providing reasonable protection from unwanted encounters. The system is designed to never collect or store identifying information about users.

Yes, FreeYap is strictly 18+ only:

• Platform designed for adult conversations
• No age verification required (privacy-focused)
• Systems in place to detect and handle minors
• Automatic protections if a minor is detected

We're committed to creating a space for mature, adult conversation.

Try these troubleshooting steps:

• Allow permissions: Grant camera/microphone access when prompted
• Check browser: Use Chrome, Firefox, or Safari (latest versions)
• Restart browser: Close and reopen your browser
• Check hardware: Ensure your camera/mic are working in other apps
• Disable extensions: Some browser extensions can interfere

Still having issues? Try refreshing the page or using a different browser.

If matching is slow:

• Try fewer topics: Too many specific topics can limit matches
• Use popular topics: Check the popular topics list on the homepage
• Try different times: Peak hours have more users
• Switch modes: Text chat typically has more users than video/voice
• Go random: Remove all topics for fastest matching

For connection issues:

• Check internet: Ensure stable internet connection
• Close other apps: Free up bandwidth
• Move closer to router: Improve WiFi signal
• Try different network: Switch between WiFi and mobile data
• Firewall/VPN: Some networks block WebRTC connections

FreeYap works best with:

• Chrome: Best performance and compatibility
• Firefox: Full feature support
• Safari: Works on Mac and iOS
• Edge: Good Windows compatibility

Avoid older browsers or Internet Explorer. Make sure JavaScript is enabled.

For mobile users:

• Use browser: Don't use in-app browsers (Facebook, Instagram, etc.)
• Allow permissions: Grant camera/microphone access
• Close other apps: Free up memory and processing power
• Check iOS/Android version: Use recent operating system versions
• Landscape mode: May work better for video chat

No accounts means:

• True anonymity: No way to track or identify you
• Instant access: No signup friction
• No data collection: Nothing to store or sell
• Privacy by design: Can't lose what we don't have

This aligns with our adult-focused, privacy-first philosophy.

We collect minimal data:

• Topics: Temporarily stored in browser cookies
• Anonymous analytics: Basic usage statistics (no personal info)
• No conversations: Chat content is never stored
• No personal info: Names, emails, phones not collected

We're ad-funded, not data-sold. Your privacy is not our product.

Chat history is not saved by design:

• Privacy protection: No permanent records
• Fresh starts: Each conversation is independent
• No subpoenas: Nothing to turn over to authorities
• Adult freedom: No permanent consequences for private conversations

If you want to save something, copy it to your own device during the chat.

Our mission is simple: Treat adults like adults.

• Create a space for genuine, unfiltered conversation
• Respect user autonomy and intelligence
• Enable meaningful connections without gatekeeping
• Protect privacy while fostering community

We believe the internet needs more spaces for real human connection.

Exciting features in development:

• Group chats: 2-4 person conversations
• Video effects: Virtual backgrounds, filters, avatars
• Voice effects: Voice changing capabilities
• File sharing: Images, videos, documents in chat
• Screen sharing: Native screen sharing support
• Team building: Corporate ice-breaker events
• Influencer events: Code-based group matching

We use a simple, honest business model:

• Minimal advertising: Non-intrusive ads that respect your experience
• No data selling: Your information is never sold to third parties
• No premium tiers: All features remain free for everyone
• No manipulation: No algorithms designed to maximize engagement

Our goal is sustainability, not exploitation.

FreeYap welcomes:

• Adults 18+: From anywhere in the world
• All political views: Conservative, liberal, and everything between
• All backgrounds: Different cultures, religions, perspectives
• All interests: Serious discussions to casual chat

The only requirements: be an adult and follow the law.